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Racing Terms and Conditions
PAYMENT
- Panorama Mountain Resort accepts American Express, Discover Card, MasterCard and Visa.
- A non-refundable/non-transferable Booking Deposit of $500 is due within 7 days of confirmation.
- If total amount due is smaller than $500, the total is due at confirmation.
- Full payment is due 7 days prior to the team’s arrival. 100% non-refundable 6 days or less prior to arrival.
- All monies paid are specific to the team and are non-transferable.
- Should you choose to process the remaining payment on a different credit card, please give us sufficient advance notice.
BOOKING ADJUSTMENT POLICY
- Final dates, lift, tuning, rentals, meals & transportation details are required 7 days prior to arrival. Failure to do so may result in a $250 last minute fee.
- Lift Passes:
- Fully unused lift passes must be returned to the Racing & Competitions Team before your departure to be eligible for refund.
- Partially unused lift passes will not be refunded.
- In event of an injury, the remaining days of a partially used ticket will be refunded upon reception of a Panorama Ski Patrol report or doctor’s note.
CANCELLATION POLICY
- Late cancellations on medical grounds will be reviewed on a case-by-case basis accompanied by a valid medical certificate or doctors note.
- If all roads to Panorama are closed by the RCMP (bad weather etc.), we will change your reservation to new dates, subject to new rates and availability.
- Panorama Mountain Resort is not responsible for any unused portion of a guest’s stay. Panorama Mountain Resort strongly recommends to all its guests to purchase travel insurance in the event of lost days while travelling to/from or incurred while at Panorama.
DISCLAIMER
- We do our very best to accommodate special requests, however there may be times that we are unable to do so.
- When possible, we'll notify you prior to arrival if we have to differ from your request.
TUNING SPACE
- Having skis stored in lodging units or any attempt to tune skis in lodging units will immediately result in fines.
- Upon arrival, you will need to present a credit card to pre-authorize a damage deposit:
- $50 + tax for regular space
- $100 + tax per premium space
- Make sure to have a valid credit card on hand, no Visa debit.
- The deposit will only be refunded once your wax room space has been cleaned, inspected and the keys have been returned.
- Additional cleaning charges will be applied to any room left in an unpleasant state. It is strongly recommended that an adult chaperone or coach schedules a room inspection prior to departure.
- Dye packs are prohibited inside any Contact the Racing & Competitions Team for a secure space for your dye pack ($1000 fine if found in prohibited spaces).
- We will allocate tuning rooms based on the number of athletes and level of the team, availability dependent.
- You will be issued two keys or a combination lock after a deposit has been made.
- Brooms, dustpans, and garbage bags are provided in the tuning rooms. Please request extras or replacements from the Racing & Competitions Team.
MEAL PLANS
- Mealtimes are fixed, catering will not feed team members outside of those set times:
- Breakfast: 7AM – 9AM
- Lunch: 11:30AM – 1:30PM
- Dinner: 6PM – 8PM
- Meal locations may be changed as required; coaches will be informed at the coaches meeting no less than 24 hours in advance.
- Upon arrival, you will be issued meal plan wristbands. To be served, wristbands must be worn to each meal, without exception.
CODE OF CONDUCT
- Understand and adhere to the alpine responsibility code.
- Helmets are mandatory whilst working on the mountain.
- No RFID lift pass, no lift access, no exception.
- Lift tickets are mandatory for mountain access and are scanned on each use of the lift. All must always carry their lift tickets on them when on the mountain.
- It is highly recommended to take a picture of all lift passes; If lost or misplaced, we will be able to reprint with proof of purchase.
- Respect your fellow athletes, coaches, and volunteers as well as resort staff and other resort guests.
- Control your speed outside of training or racing venue.
- Racers, coaches, volunteers do not have priority in the lift line.
- Comply to all posted signs, appropriate lift practices, warnings, and closures.
- Skis must be placed in ski racks, skis left on the snow or leaning on facilities or signage will be moved by Panorama staff.
- No equipment or bags are to be left by the chairlift or mazes, on the ground or in traffic areas.
- The Great Hall should be kept tidy.
- Clean up after yourselves by clearing your plates and tables.
- Store your bags in the assigned area.
- In the event of an emergency on the mountain, contact Ski Patrol at 250.341.3650.
- Any infractions to the Panorama Mountain Resort Code of Conduct will result in lift pass suspension without notice or refund.
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